FAQ

Do I Qualify for a Trade Account?
The following are qualifiers for a trade account with Sinotex UK:
  • A VAT registered business
  • Retail shop or similar
  • Mailorder / Internet supplier
  • Wholesaler
  • School or College
  • Hospital or Institution
  • Fashion industry, commercial textile printer etc.
  • Designer / textile artist or teacher

Please note that Sinotex UK Ltd. reserves the right to refuse to supply on trade terms with no reason given, but do get in touch if you would like to discuss purchasing from Sinotex UK.
Our minimum initial order is normally £200.00 (ex VAT) and our minimum order thereafter is £75.00 (ex VAT). Carriage charges apply.
Carriage & handling (UK mainland only) is currently £8.00 + VAT on orders under £200.
Please ask us for carriage costs on other areas.
If you are looking for stockists, please complete the "Contact Us" form and ask for our suppliers list. If you are a retailer or supplier and would like to be added to our stockists' list, do give us a call.
How to Order     [Back to top]
Sinotex only supplies to customers that have opened and account with the company - see above.
If you're ordering from outside the UK or Ireland, when you reach the checkout section, choose the "Purchase Order" option - you'll have to put some reference in the Purchase Order box - this will let the system submit the order and we'll get back to you with a total cost, including shipping.
Fabric roll lengths are never exact!
Unfortunately we won't know the length of any rolls you order until we ship.
If you'd rather we contacted you with the exact amount before sending your order, just put a note on your order and select the Purchase Order option in the payment section of the checkout.
Please note: we do not keep stock at Reigate. Goods are shipped direct from our partners in Europe. Please allow up to 10days for delivery.
Returns & Replacements   [Back to top]
Please notify us within 7 days of receipt of your goods if you are not totally satisfied with your order.
Sinotex cannot accept liability for any claim once material has been cut, painted or processed in any way.
Sinotex UK Ltd. is limited only to the credit or replacement of goods as originally supplied by Sinotex UK Ltd
Payment   [Back to top]
If you are an existing Sinotex customer, the easiest way is to select the Purchase Order option when going through the checkout - that way there are no discrepancies between the invoice and what you've paid - for instance, from out of stock items or differing roll lengths.
If we need pre-payment, we'll contact you with the amount, or if you've a credit account with us, just wait until you receive your monthly statement.
You can still pay online with a credit or debit card via PayPal - just follow the "Pay On Line" link at the top of the page.
Viewing Orders   [Back to top]
Log on to your account page and you can see current and past orders.
Sinotex UK Contact Details   [Back to top]
If you need to contact us, please complete the Contact Us form at the top of this page, or of course, phone, fax or write to the address below:

 

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A Trade Account with Sinotex

Click on "Login" at the top of the page and apply for a trade account with Sinotex UK
See FAQ's for our trade criteria
Tel: +44 (0)1737 245450 if you've any questions.


 VAT
VAT is charged on goods supplied to UK customers. Customers in the EU can be supplied zero rated if they can provide Sinotex with a valid VAT number, otherwise UK VAT will be charged. VAT is not charged to countries outside the UK or the EU.
Please not that all prices on the site are shown excluding VAT.

 


 

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